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Evidence Guide: BSBSMB405 - Monitor and manage small business operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBSMB405 - Monitor and manage small business operations

What evidence can you provide to prove your understanding of each of the following citeria?

Develop operational strategies and procedures

  1. Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives
  2. Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors
  3. Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria
  4. Develop performance measures and operational targets to conform with the business plan
  5. Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance
Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop performance measures and operational targets to conform with the business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement operational strategies and procedures

  1. Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction
  2. Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan
  3. Maintain staffing requirements, where applicable, within budget, to maximise productivity
  4. Carry out provision of goods/services in accordance with established legal, ethical cultural and technical standards
  5. Provide goods/services in accordance with time, cost and quality specifications, and customer requirements
  6. Apply quality procedures to address product/service and customer requirements
Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain staffing requirements, where applicable, within budget, to maximise productivity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out provision of goods/services in accordance with established legal, ethical cultural and technical standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide goods/services in accordance with time, cost and quality specifications, and customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply quality procedures to address product/service and customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor business performance

  1. Regularly monitor/review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives
  2. Review systems and structures, with a view to more effectively supporting business performance
  3. Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system
  4. Amend operational policies and procedures to incorporate corrective action
Regularly monitor/review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review systems and structures, with a view to more effectively supporting business performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Amend operational policies and procedures to incorporate corrective action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review business operations

  1. Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives
  2. Clearly record proposed changes to aid future planning and evaluation
  3. Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise
Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly record proposed changes to aid future planning and evaluation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop operational strategies and procedures

1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives

1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors

1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria

1.4 Develop performance measures and operational targets to conform with the business plan

1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance

2. Implement operational strategies and procedures

2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan

2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity

2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements

2.6 Apply quality procedures to address product or service and customer requirements

3. Monitor business performance

3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives

3.2 Review systems and structures, with a view to more effectively supporting business performance

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

3.4 Amend operational policies and procedures to incorporate corrective action

4. Review business operations

4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives

4.2 Clearly record proposed changes to aid future planning and evaluation

4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop operational strategies and procedures

1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives

1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors

1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria

1.4 Develop performance measures and operational targets to conform with the business plan

1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance

2. Implement operational strategies and procedures

2.1 Implement systems and key performance indicators or targets to monitor business performance and customer satisfaction

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan

2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity

2.4 Carry out provision of goods or services in accordance with established legal, ethical cultural and technical standards

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements

2.6 Apply quality procedures to address product or service and customer requirements

3. Monitor business performance

3.1 Regularly monitor and review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives

3.2 Review systems and structures, with a view to more effectively supporting business performance

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

3.4 Amend operational policies and procedures to incorporate corrective action

4. Review business operations

4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives

4.2 Clearly record proposed changes to aid future planning and evaluation

4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Evidence of the ability to:

develop strategies and procedures to successfully manage business operations, including:

developing an action plan

identifying risk management procedures

developing a quality system

implementing performance measures

utilising technologies to optimise business performance

implement and monitor strategies and procedures developed, including:

analysing and correcting business problems

reviewing and adjusting the business plan

record and research business improvements

make appropriate adjustments to business operations as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise relevant industry codes of practice

explain methods for implementing operation and revenue control systems

summarise methods for monitoring performance and implementing improvements

outline work health and safety (WHS) responsibilities and procedures for managing hazards

identify relevant principles of risk management, including risk assessment

clarify quality system principles and methods

summarise relevant performance measures

discuss role of innovation

outline systems to manage staff, stock, expenditure, services and customer service

identify technical or specialist skills relevant to business operations.